Kogan Store Legal Center

Privacy Policy

Kogan Store is committed to handling your personal information responsibly. This policy explains what we collect, why we collect it, how it is used and protected, and what choices you have.

Effective Date: July 2020 Last Updated: July 2020 Author: Kogan Store Marketplace Operations

1. Who This Policy Applies To

This Privacy Policy applies to all users of the Kogan Store marketplace, including buyers, sellers, visitors, and anyone who contacts our support team. By using Kogan Store you acknowledge that your information may be processed as described in this policy.

2. Information We Collect

We collect information that you provide directly and information generated through your use of the marketplace. This may include:

Account information: Name, email address, password, and profile details provided during registration.
Order information: Delivery address, contact details, and order history associated with purchases.
Seller information: Business name, contact details, and listing information provided during seller onboarding.
Support information: Name, email, and message content submitted through support or contact forms.
Usage information: Pages visited, actions taken, session duration, and device or browser type collected automatically during platform use.
Authentication information: Login credentials and session tokens used to maintain secure access.

We collect only information that is reasonably necessary to operate the marketplace and provide our services.

3. How We Use Your Information

Information collected is used to operate the marketplace and deliver our services. Specific purposes include:

Processing and fulfilling orders.
Managing user accounts and authentication.
Enabling buyer and seller communication.
Processing seller onboarding and verification where applicable.
Responding to support requests.
Detecting and preventing fraud, abuse, and unauthorized access.
Improving marketplace features and user experience.
Complying with legal and regulatory obligations.
Communicating important service updates and policy changes.

4. Analytics and Tracking

Kogan Store may use privacy-safe analytics to understand how the marketplace is used and to improve its performance. Analytics must not collect names, email addresses, phone numbers, full addresses, payment data, or KYC data. Where AI referral classification is used, only privacy-safe channel grouping information is stored.

5. How We Share Information

Kogan Store does not sell personal information for commercial gain. However, information may be shared where reasonably necessary to provide services or comply with applicable legal obligations. This may include sharing with:

Payment service providers processing authorized transactions.
Shipping and logistics partners fulfilling orders.
Identity verification providers where applicable.
Cloud hosting and infrastructure providers.
Authentication and security service providers.
Customer support tools and platforms.
Analytics providers operating under appropriate data agreements.
Professional advisers where legally or operationally necessary.
Government authorities where required by law.

We aim to share only the information reasonably necessary for the relevant purpose.

6. International Data Transfers

Depending on the technologies and service providers used by Kogan Store, your information may be processed or stored in countries outside your place of residence. Where applicable, we take reasonable measures to protect personal information during such transfers and to comply with applicable legal requirements.

7. Data Retention

Kogan Store retains personal information only for as long as reasonably necessary to operate the marketplace, provide requested services, complete transactions, resolve disputes, detect fraud, protect security, and comply with legal, tax, accounting, or regulatory obligations. Different categories of information may be retained for different periods:

Account information: Retained while your account is active and for an appropriate period afterward for security, legal compliance, and dispute resolution purposes.
Order information: Retained to maintain transaction history, process returns or refunds, and comply with accounting obligations.
Support records: Retained to improve customer service and maintain support history.
Security logs: Retained for fraud detection, incident investigation, and operational security.

When information is no longer required it may be securely deleted, anonymized, or aggregated where appropriate.

8. Data Security

Protecting user information is an important responsibility. Kogan Store uses administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. These include secure authentication, access controls, role-based permissions, encrypted communications where supported, security monitoring, and regular software updates.

While we maintain appropriate security measures, no online platform can guarantee absolute security. Users should protect their own accounts by maintaining strong passwords and safeguarding their login credentials.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include:

Right to access: Request information about the personal data associated with your account.
Right to correction: Request correction of inaccurate or incomplete personal information.
Right to deletion: Request deletion of eligible personal information, subject to legal, security, fraud prevention, and operational obligations that require certain information to be retained.
Right to restrict processing: Request limitations on certain processing activities where permitted by applicable law.
Right to object: Object to certain processing activities where applicable law permits.
Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time. Withdrawal does not affect processing that occurred before withdrawal became effective.

To exercise any of these rights, please contact us through the Contact page or Support Center.

10. Account Deletion

Users may request deletion of their Kogan Store account. Following a deletion request, your account may be deactivated and certain information may be retained where required by law. Transaction records may be retained where necessary for accounting, fraud prevention, dispute resolution, or legal compliance. Information may be anonymized where appropriate. Deletion of an account does not necessarily require immediate deletion of every associated record where retention is legally or operationally required.

11. Children's Privacy

Kogan Store is intended for individuals who are legally permitted to use the marketplace under applicable law. We do not knowingly collect personal information from children where prohibited by applicable laws. Parents or legal guardians who believe personal information has been submitted inappropriately may contact Kogan Store Support.

12. Cookies and Browser Storage

Kogan Store uses browser storage including cookies and local storage to maintain session continuity, store UI preferences, and support platform functionality. For detailed information about how browser storage is used, see our Cookie Policy.

13. Security Incident Response

If Kogan Store becomes aware of a security incident affecting personal information, we will investigate and take appropriate steps based on the nature of the incident and applicable legal obligations. Where required by applicable law, affected individuals or relevant authorities may be notified.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, or legal requirements. Material changes will be published on this page. Continued use of Kogan Store after an update constitutes acknowledgment of the revised policy.

15. Contact

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us through our official Contact page or Support Center.